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Registered 03/05/2014 02:00:07
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User Profile for diana.frost

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I ve have had mobility problem since 1993,and I use walking sticks now due to ostoarthritis

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06/07/2015 Birmingham New Street a daunting busy station,but i had booked rail assist,as i was heading for Nottingham,i was met at the doors of train escorted up to next train it was delayed i was found a seat in the waiting area which has lots of faciltys if i needed them another rail worker came and found me to take to platform when i got there i found a great lack of seating only 1 seat i know it was only 5 mins wait but hard when you are on arm crutches,i was put in to my seat first class another person was in my seat but there was a empty one opposite so not a problem,the drinks trolley man was a bit vague when i asked for a drink was going to charge me until i told him i was first class even though the carriage was marked first class!!so more training there.being in mind i had just traveled 3hrs,it was the same on my return journey from Nottingham to Birmingham ,but the rail assist is brilliant
06/07/2015 Nottingham
This is a large station,staff were brilliant,even offered a wheelchair to take me to the platform as i had booked rail assist a must!!!!there are lots of taxis outside but i had to go to the other side to taxi office as i find black cab taxis hard to access due to my disabilty, But on my return journey i book from my hotel,the driver had to park the other side of road as the taxi rank do not like them to use their space the driver was very good and took my luggage into station and informed rail assit staff i was there,i was taken to train and helped in to train seated and my luggage stored for me
29/10/2014 Starcross Not a station for people with mobilty issues,or if you have young children you have to carry them over a steep bridge,on the village side there is 4 steps to access the platform.toilets are beside the station down steps,when open.
29/10/2014 Dawlish Dawlish is a busy station, you need to book assisited travel both ways,the town side station has a ramp access, the ticket machine is not always working, and the Ticket office,is not always avaialable,on my day it was not and the ticket machine didnt work,so the guard said i could purchase on train,which had 4 carriages which were full,if you going the oppiste way there are challanges,again need to book assist as you have to taken across line,as there is over 100 steps to go across to the sea side,no toilets on that side either, the disabled toilets are fairly good,the other toilets are very narrow but they are clean,waiting rooms on town side are ok none on the sea side,very open but lovely views.also booking office is at the bottom of 20 stairs but you can come up the side to platform where the car park and slope is situated.down by ticket office there is a cafe to get takeaway food etc,taxi rank as you come out of station local bus service near by as well.
28/10/2014 Where are we now? Traveling from Dawlish on a quick day trip to paignton recently,and I ask on booking my ticket for assistance,across the barrow line.which was available.the train was very busy,when arriving at paignton the platform is very high,and I had to be helped off the train as access goes its very good on to and off the station.
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