Totnes

Totnes Station is managed by First Great Western, and has links to main line services from London Paddington station to Plymouth and Penzance. CrossCountry operate trains through Birmingham to Manchester, the north east of England, and Scotland. Routes to the north include stops at Exeter, Tiverton, Taunton, Bristol, Cheltenham through to Birmingham New Street.

Access
Whole station has step free coverage to platforms 1 and 2, however there is no accessible way to cross platforms. There is only a footbridge, and no lifts are available at this station.

There are ramps for train access on both platforms.

Ticket office and car park are step free.

Staff assistance is available; request assistance from any member of staff but it is best to book 24 hours in advance.

Height adjusted ticket counter is available at this station.

Low-level accessible counter is available.

There are accessible ticket machines at this station

Accessible ticket machines are located at the station entrance by the ticket office.

Facilities
There is one accessible toilet on platform 2. The design of this needs modernising, as there is not enough turning room for larger wheelchairs, and the toilet is located in its own cubicle, where the space could be used more efficiently.

Other facilities include: Pay phones, Post box, Accessible low-level Pay Phone is available at the station approach. Refreshments, waiting rooms.

Passenger Assist
If you phone National Rail Enquiries or book online your request will be directed to the train company responsible for the first leg of your journey. Your request becomes a ‘booking’ and the details are recorded and relayed to the appropriate train and station staff of each company involved in your journey, even if this involves multiple companies. You do not need to contact each company yourself.

Other information

Opening Hours:
Monday - Friday 07:25 - 16:10
Saturday - 07:25 - 15:45
Sunday - 10:50 - 18:25

Information Services Opening Times:
Saturday 05:30 - 21:00
Sunday 08:15 - 20:15
Monday - Friday 05:30 - 21:15
Saturday 05:30 - 21:15

Lost Property enquiries:
03457 000 125 (07:00 - 22:00 every day)
Monday - Sunday 07:00 - 22:00
03457 000 125

Parking:
There are two convenient Blue Badge car space next to the ticket office, on platform 1 side. This space has extra side room for door openings. There does not appear to be a waiting time limit on the space.

For travellers wishing to use Platform 2, it is advised that the car park on the far side of the station is used. It is not clear if there are long-stay spaces available.

Platform 1 has a Main Car Park

Platform 2 Side Car Park, taxi pick-up and drop-off, and an excess car park at the far end of the road. There is no vehicle height restriction barrier at the entrance to the car park. A wheelchair user can get from the parking area to the station without assistance.

Daily Parking Tariffis £3.50. Season permits and pre-paid daily tickets available by calling 01249444538. Short Stay car park 1 located down the far end of the complex.

Photos and a main station map is available at: www.nationalrail.co.uk/SME/html/NRE_TOT/plan.html?rtnloc=TOT

Onward travel
Taxis:
The following taxi operators offer wheelchair-friendly cabs in the Totnes area:
Happy Cabby Taxis - Tel: 01803 55 92 92
AP Taxis  - Tel: 01803 840 404
Taxis Totnes.com - Tel:07435 786 542 - Email: info@taxistotnes.com
Due to the specialty of this service it is advisable to book as far in advance as possible as these taxis are also used for everyday use.

There are taxi ranks at Totnes Rail Station and in The Plains area of Totnes. To book private hire cabs in advance, please contact www.totnesinformation.co.uk or call: 01803 863168 for phone numbers of local taxi firms.

Buses:
In 2014, a £2 million bus service has been launched linking Torbay with the South Hams and Plymouth. The fleet will run seven days a week up to every 30 minutes between Torquay, Paignton and Totnes and then up to every hour to either Plymouth or Dartmouth.

Read more: www.torquayheraldexpress.co.uk/pound-2m-bus-service-launched-Bay/story-19849775-detail/story.html#ixzz3HoTB0jLM

Stagecoach Gold Route Map: 
www.stagecoachbus.com/uploads/stagecoachgold_totnes.jpg
Stagecoach Gold offer a free Wi-Fi service.

Stagecoach Route Planner: www.stagecoachbus.com/localdefault.aspx?Tag=South%20Devon

Webpage listing relevant phone numbers for each train operator:
www.disability-onboard.co.uk/train-travel-tips/contact-details-for-train-company-travel-assistance-teams/

You an also book online by visiting:
Website: www.disability-onboard.co.uk/passenger-assistance/

Recommendations from Totnes Station

It is recommended that you book assistance if you:

Have a mobility or other disability that means you find getting on and off trains difficult;

Are a wheelchair user (on most services you will need to use a boarding ramp and, on some services reserve a wheelchair space on the train service you wish to use);

Are a mobility scooter user (there are restrictions on different train operators which need to be checked, a boarding ramp will be required and possibly a reservation for the space onboard).

Have a sight impairment and need guiding around a station or help boarding and alighting from your train;

Have difficulty walking long distances – at some stations we can provide a station wheelchair or, at some larger stations, access to an electric buggy.

We recommend that you book help 24 hours before you travel. This enables us to: give you as much information as possible before your travel; make alternative arrangements for you if the station is not step free or not staffed at the time you wish to travel; and ensure that there are enough staff for all the assistance requests at a station. Overall, this allows us to provide you with the best possible assistance on the day.

Further information on Totnes
www.totnesinformation.co.uk or call: 01803 863168
Last edited by myyada at 02/11/2014 14:43:08
Contributors : AndyDad myyada

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