Paddington (London)

Paddington is a key station in the west of London, receiving trekkers from the south, west and south-west of the UK.

General info
All platforms at Paddington are on the same level and are easily accessed in a powered wheelchair once on the main concourse. There are accessible security gates to the right side of the standard gates, where a guard can help you through to the main concourse.

The station can be very busy, and many people are rushing around, this can be daunting for the disabled passenger, and requires some level of knowledge on the station’s layout.

The customer information desk is heavily populated, and there is usually a queue at busy times. The ticket office has an induction loop, the reception and left luggage / lost property do not. It can be hard to hear advisors at desks even to those without hearing issues.

Waiting area
To the side of Platform 1, next to Costa Coffee and West Cornwall Pasty Co., is a reception/customer service area, with automatic doors. Inside there is a small waiting area, where wheelchair users can stay in the warm (the rest of the station can get very cold), next to an accessible toilet and separate baby changing facility. It is a useful respite area for wheelchair users, which is heated and out the way of all the crowds, especially at rush hour.

If the receptionist is informed of your journey details, they will alert you when the train has arrived and an assistant will guide you to the correct platform boarding area, via mobility vehicle if required.

Accessible toilets
Accessible toilets are on platform 12, with changing cubicles. A Radar key is required, see attendant if you don't have one. This is the available 24 hours a day.

In Reception by platform 1, two toilets are available, one is accessible, the other one is a baby changing room, this does not require a key.

Available Monday to Sunday 07:00 - 22:00.

Entrances
Platform 1 Entrance:
This is an entrance and exit without entry doors.
There is no safe crossing outside.
The approach to the entrance may cause difficulty for some users as there is a steep ramp and steps leading from the car park.
Wheelchair users may need assistance using the entrance.
Wheelchair users may need assistance with the ramp.

Eastbourne Terrace Entrance A:
This is an entrance and exit with double entry doors. The doorway is wide enough for all users and the door(s) are left open.
There is no safe crossing outside.
The approach to the entrance may cause difficulty for some users.
Please be aware there is a moderate slope leading down to the entrance.
Wheelchair users can use the entrance unaided.

Eastbourne Terrace Entrance B:
This is an entrance and exit with a single entry. The doorway is wide enough for all users and the doors are left open.
There is no safe crossing outside.
The approach to the entrance may cause difficulty for some users.
Please be aware there is a small lip prior to the Entrance.
Wheelchair users can use the entrance unaided.

Eastbourne Terrace Entrance C:
This is an entrance and exit without entry doors
There is no safe crossing outside.
The approach to the entrance may cause difficulty for some users as there are some uneven areas on the approach.
Wheelchair users can use the entrance unaided.

Praed Street Entrance:
This is an entrance and exit without entry doors.
There is no safe crossing outside.
The approach to the entrance may cause difficulty for some users.
Please be aware the road and pavement slope moderately downwards towards the entrance which is uneven in places.
Wheelchair users can use the entrance unaided.

Entrance onto bridge:
This is an entrance and exit without entry doors.
There is no safe crossing.
The approach to the entrance may cause difficulty for some users.
Please be aware the pavement is uneven in places on the approach and has a loose gravel surface.
Wheelchair users can use the entrance unaided.
*Please be aware the only step free access to the station from this entrance is on the other side of the bridge via the lift on platform 1.

Other info
Customer help points with staff available to help Monday-Sunday 24 hours a day.

Accessible ticket machines and accessible ticket office counters with induction loop. Ticket office doors remain open at all times.

There are ramps for train access, but it is recommended that you book assistance at least 24 hours in advance of travel.

- If you have arranged assisted travel and are travelling from this station then you will need to go to the Network Rail reception office, located on Platform 1, to obtain the booked assistance.

Accessible public telephones are available in the main concourse

Ramp on platform 8 is 20 meters long and has a steep gradient. It also has 3 steps at the top (with a handrail).

The lift car down to the underground (inside The Lawn) and up to the bridge (platform 1) is sufficient for a wheelchair user and their companion, has audible announcements, and the buttons are also in Braille. There is an emergency alarm button in easy reach for all users.

The lift has a separate entrance and exit door.
- Height of the handrail in metres: 0.90
- Height of the call button in metres: 1.0
- Height of the direction button in metres: 1.2

Impaired mobility set down - Yes

There are 5 disabled parking spaces. Parking is chargeable for all.

Accessible car park equipment

Wheelchairs are available

There are ticket gates with wide access gates available at each platform.

Useful contact information
To book assistance around the station, call: 020 7922 6793
Mobility assistance vehicles are available

Please book mobility assistance 24-hours in advance, you can also borrow a wheelchair by speaking to a member of staff. Accessible transport helpline: 0343 222 1234 (Option 3), 24 hrs.

Taxis are available above platform 12 via escalators or a lift, all taxis are wheelchair accessible, to take you to many London destinations.

Onward Travel
Accessible taxis:
Taxi rank situated outside the station above Platform 12

Streetview map:
www.google.com/maps/@51.5163096,-0.1764361,3a,75y,299.42h,90t/data=!3m5!1e1!3m3!1sDw2YPc8nu84QAZZDwsct1g!2e0!3e5?hl=en

Bus Routes:
7 Russell Square: Paddington - Lisson Grove - Marble Arch - Mayfair - Oxford Circus - Soho - Tottenham Court Road - Bloomsbury - Russell Square

Old Oak Common: Paddington - Bayswater - Ladbroke Grove - North Kensington - White City - East Acton - North Acton - Old Oak Common

N7 Russell Square: Paddington - Edgware Road - Marylebone - Regent's Park - Great Portland Street - Fitzrovia - Soho - Tottenham Court Road - Bloomsbury - Russell Square

Northolt: Paddington - Bayswater - Ladbroke Grove - North Kensington - White City - East Acton - Acton - Ealing Common - Ealing Broadway - Ealing - Greenford - Northolt

23 Liverpool Street: Paddington - Lisson Grove - Marble Arch - Mayfair - Oxford Circus - Soho - Piccadilly Circus - St James' - City of London - Mansion House - City of London - Liverpool Street

Kensal Town: Paddington - Bayswater - Notting Hill - Ladbroke Grove - North Kensington - Kensal Town

27 Primrose Hill: Paddington - Edgware Road - Marylebone - Regent's Park - Great Portland Street - Somers Town - Mornington Crescent - Camden Town - Primrose Hill

Turnham Green: Paddington - Bayswater - Notting Hill - Kensington - High Street Kensington - Kensington - Olympia - West Kensington - Brook Green - Hammersmith - Ravenscourt Park - Turnham Green

Primrose Hill: Paddington - Edgware Road - Marylebone - Regent's Park - Great Portland Street - Somers Town - Mornington Crescent - Camden Town - Primrose Hill

36 New Cross Gate/Sth Bermondsey: Paddington - Lisson Grove - Marble Arch - Mayfair - Hyde Park Corner - Victoria - Pimlico - Vauxhall - Kennington - Oval - Kennington - Camberwell - Peckham - New Cross Gate/Sth Bermondsey

Queens Park: Paddington - Bayswater - Royal Oak - Maida Vale - Maida Hill - Maida Vale - West Kilburn - Queens Park

46 Chancery Lane: Warwick Avenue - Maida Vale - St Johns Wood - South Hampstead - Swiss Cottage - South Hampstead - Hampstead - Gospel Oak - Kentish Town - Camden Town - King's Cross - St Pancras - King's Cross - Pentonville - St Pancras - Clerkenwell - Holborn - Chancery Lane

159 Streatham: Paddington - Lisson Grove - Marble Arch - Oxford Circus - Soho - Piccadilly Circus - St James' - Westminster - Lambeth - Lambeth North - Lambeth - Kennington - Stockwell - Brixton - Streatham Hill - Streatham

205 Bow: Paddington - Edgware Road - Marylebone - Regent's Park - Great Portland Street - Warren Street - Euston Square - Euston - Somers Town - King's Cross - Pentonville - Angel - Finsbury - St Luke's - Old Street - City of London - Whitechapel - Stepney - Stepney Green - Stepney - Mile End - Bow

332 Church End: Paddington - Edgware Road - Lisson Grove - Maida Vale - Kilburn - Brondesbury - Cricklewood - Dollis Hill - Neasden - Church End

436 Lewisham: Paddington - Lisson Grove - Marble Arch - Mayfair - Hyde Park Corner - Victoria - Pimlico - Vauxhall - Kennington - Oval - Kennington - Camberwell - Peckham - New Cross Gate/Sth Bermondsey - New Cross - St John's - Lewisham

New Cross Gate/Sth Bermondsey: Paddington - Lisson Grove - Marble Arch - Mayfair - Hyde Park Corner - Victoria - Pimlico - Vauxhall - Kennington - Oval - Kennington - Camberwell - Peckham - New Cross Gate/Sth Bermondsey

London Underground Lines:
Bakerloo (Brown)

Circle (Yellow)

District (Green)

Hammersmith & City (Pink)

Bakerloo, Circle and District lines serve a combined sub-surface and deep-level station to the south of the main line station, and the Hammersmith & City and Circle lines serve a sub-surface station to the north.

Although shown on the London Underground map as a single station, the two sub-surface parts are not directly linked.

It's worth checking your destination station accessibility before heading off.
Last edited by myyada at 03/02/2015 15:51:38
Contributors : sophie myyada

Comments

AndyDad
09/12/2014 11:03
Paddington Station, a passengers experience. I took the First Great Western from the South-West of England into Paddington. All platforms at Paddington are on the same level and are easily accessed in a powered wheelchair once on the main concourse. There are accessible security gates to the right side of the standard gates, where a guard will help you through to the main concourse. I am a wheelchair user, and found the station is very cold to be waiting for any length of time. It is also very busy, and many people are rushing around, this can be daunting for the disabled passenger, and requires some level of knowledge on the station’s layout. The customer information desk is heavily populated, and there is usually a queue at busy times. When I spoke to a customer advisor, I could hardly hear what he was saying, and I do not have a hearing impairment. The ticket office has an induction loop, the reception and left luggage / lost property do not. To the side of Platform 1, next to Costa Coffee and West Cornwall Pasty Co., is a reception/customer service area, with automatic doors. Inside there is a small waiting area, where wheelchair users can stay in the warm, next to an accessible toilet and separate baby changing facility. As a wheelchair user, it is a useful respite area, which is heated and out the way of all the crowds, especially at rush hour. If the receptionist is informed of your journey details, they will alert you when the train has arrived and an assistant will guide you to the correct platform boarding area, via mobility vehicle if required. Useful contact information: To book assistance around the station, call: 020 7922 6793 Mobility assistance vehicles are available Accessible toilets are on platform 12, with changing cubicles. A Radar key is required, see attendant if you don\'t have one. This is the available 24 hours a day. In Reception by platform 1, two toilets are available, one is accessible, the other one is a baby changing room, this does not require a key. Available Monday to Sunday 07:00 - 22:00. Please book mobility assistance 24-hours in advance, you can also borrow a wheelchair by speaking to a member of staff. Accessible transport helpline: 0343 222 1234 (Option 3), 24 hrs. Taxis are available above platform 12 via escalators or a lift, all taxis are wheelchair accessible, to take you to many London destinations. Streetview map: https://www.google.com/maps/@51.5163096,-0.1764361,3a,75y,299.42h,90t/data=!3m5!1e1!3m3!1sDw2YPc8nu84QAZZDwsct1g!2e0!3e5?hl=en
myyada
16/12/2014 23:28
Thanks Andydad. I\'ve added some of your info to the wiki :)

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