Birmingham New Street

New Street is Birmingham\'s main station offering services to England, Scotland and Wales. The station is staffed 24 hours a day and has 12 platforms split into A and B parts.

Accessibility

Platforms are below ground level and need to be accessed by lifts located at the \'a\' end of each. Otherwise there are steps and escalators for non-wheelchair users.

Facilities

Disabled toilets are located on the right of the City Centre Entrance concourse and along the concourse for platforms next to the steps for 6b and 7b.

Non-rail Connections

Accessible taxies are available.
Last edited by myyada at 02/11/2014 21:51:13
Contributors : myyada

Comments

AndyDad
01/11/2014 12:13
I recently visited this station, as my journey required one change from Birmingham International. I wasn\'t there long enough to provide enough information about my experiences, although it was very busy, but I was able to get passenger assistance for my connecting train. All staff seemed to be courteous and helpful. I recommend that travellers make sure that they are put on the right side of a train that is connected together, as some trains run two services that separates halfway through a journey. I was put on the wrong side and had to make a further change after around 30 minutes, although I got a free upgrade to First Class, as the standard coach I was told was full of luggage.
diana.frost
06/07/2015 18:15
a daunting busy station,but i had booked rail assist,as i was heading for Nottingham,i was met at the doors of train escorted up to next train it was delayed i was found a seat in the waiting area which has lots of faciltys if i needed them another rail worker came and found me to take to platform when i got there i found a great lack of seating only 1 seat i know it was only 5 mins wait but hard when you are on arm crutches,i was put in to my seat first class another person was in my seat but there was a empty one opposite so not a problem,the drinks trolley man was a bit vague when i asked for a drink was going to charge me until i told him i was first class even though the carriage was marked first class!!so more training there.being in mind i had just traveled 3hrs,it was the same on my return journey from Nottingham to Birmingham ,but the rail assist is brilliant

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